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How We Handle Your Legal Rights

We've built pavilion88 around your account security and payment transparency. Every deposit you make through DANA, OVO, GoPay or QRIS, every withdrawal you request, and every piece of…

Account security & verificationPayment & withdrawal rulesYour data & privacy rights
pavilion88 How We Handle Your Legal Rights
WE'RE HERE TO HELP

How to Contact Us About Legal Matters

Live Chat Support Open your account and tap the chat icon in the lobby.
Email Support Reach our legal and account team at [email protected].
Account Settings Log in to pavilion88, open Account Settings, then select Legal & Privacy.
HOW WE PROTECT YOU

Security, Data & Your Rights

Account Verification

When you open your account, we confirm your identity with a valid ID and phone number.

Data Storage & Encryption

Your personal details, transaction history and payment information are encrypted in secure servers.

Cookie & Tracking Policy

pavilion88 uses cookies to keep you logged in, remember your preferences and detect suspicious account activity.

Retention & Deletion

We keep your account data for as long as you're active plus three years after closure, as required by financial…

Withdrawal & Payout Rules

Withdrawals go back to the DANA, OVO, GoPay or QRIS account you deposited from.

Dispute Resolution

Disagree with a charge or withdrawal outcome? Open a support ticket with your account number and transaction ID.

Frequently Asked About pavilion88 Legal Policies

Contact [email protected] or use the live chat in your account. Include your transaction ID and describe the issue. We log all game rounds and withdrawals; our team will review the records and respond within 5 business days with a resolution or escalation path.

Yes. Log into pavilion88, go to Account Settings > Legal & Privacy, and select 'Request My Data'. We compile your full account history, deposits, withdrawals and personal details into a file and email it to you within 10 business days.

Most withdrawals process within minutes to your original payment method. Sums over Rp 5,000,000 may undergo additional verification and take up to 2 business days. You'll see the status in your withdrawal history and receive a notification when it clears.

We collect your full name, date of birth, phone number, email and a valid ID number for verification. Payment processors also receive your account and transaction data to process deposits and withdrawals securely and comply with anti-fraud rules.

pavilion88 encrypts all connections, so your login and account activity are protected on public networks. However, we recommend using a private network when possible and never sharing your password. Enable two-factor authentication in Account Settings for extra security.

Yes. Email [email protected] with your account number and request permanent deletion. We'll close your account, suspend new logins and delete your personal data within 30 days, keeping only what's legally required for financial records.

No. pavilion88 never sells or shares your personal data with third-party marketers or other gaming operators. We only share transaction data with payment processors, anti-fraud providers and legal authorities where required by Indonesian law.