Reference

Terms & Conditions at pavilion88

When you open an account with us, you agree to a straightforward set of rules that protect both you and the platform.

Account RegistrationPayment & Withdrawal RulesYour Player Rights
pavilion88 Terms & Conditions at pavilion88
HELP WITH TERMS

How to Reach Us About Your Account

Live Chat Support Open the chat window in the lobby during operating hours.
Email Support Contact us at [email protected] for detailed questions about our terms.
Account Settings Update your payment method, communication preferences and account details directly in the settings menu.
DATA & SECURITY

How We Handle Your Information

Account Data

Your name, email, phone number and payment method are encrypted and stored securely.

Login Security

Your password is hashed and never stored in plain text.

Cookies & Tracking

We use cookies to keep you logged in and to track your session for fraud prevention.

Data Retention

We keep account records and transaction history for five years after your last activity, as required by local regulations.

Payment Information

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways that meet regional security standards.

Dispute Resolution

If you believe a transaction is incorrect, contact support with your transaction ID and date.

FAQ: Your Account & Our Terms

No. Our terms require one account per person. If we detect duplicate accounts using the same email, phone or payment method, both accounts will be suspended. This protects your funds and ensures fair play for everyone on the platform.

Use the password reset link on the login page. We'll send a reset email to your registered address. Click the link, create a new password, and log back in. If you don't receive the email, check your spam folder or contact support via chat.

You can update your email address in settings anytime. Your account username cannot be changed once set. If you need to update other details like your registered name or phone number, contact support with photo ID verification for security.

Yes. Deposits via DANA, OVO, GoPay and QRIS are received directly into your pavilion88 wallet. Your balance is always visible in the lobby and accessible immediately after the deposit confirms. You control when to play or withdraw.

Most withdrawals process within 24 hours on business days. We verify your identity and payment method match your account, then send funds back to your DANA, OVO, GoPay or QRIS wallet. You'll see a notification when the withdrawal leaves our system.

Yes, if it hasn't processed yet. Log in, find the pending withdrawal in your transaction history, and select cancel. Your funds return to your wallet immediately. Once a withdrawal leaves our system, only your payment provider can assist.

Contact support right away with your account username and the date of the discrepancy. We'll review your transaction history and resolve it within 3 business days. Valid errors are corrected by adjusting your wallet balance directly.